Frequently Asked Questions

Frequently Asked Questions and Answers

Frequently Asked Questions

This page contains some of the most frequently asked questions and answers. Of course, if you still have additional questions please feel free to contact us.

Billing

Email List Issue

General Info


Q: How will I be billed for eCampaignPro?

A:  We accept all major credit cards as payment (Visa, MasterCard, and Discover Card). Your credit card will be automatically billed monthly.

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Q: Can I pay with Paypal?

A:  No. Presently you can only pay by credit card through the secure eCampaignPro payment gateway, which is accessible on the 'Sign up now' menu link on the eCampaignPro homepage.

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Q: How much does eCampaignPro cost?

A:  You have two options:
Monthly Subscription - $35 automatically billed Each Month
This option includes the first 3,500 emails sent per month, with each additional email sent over 3,500 billed at 1¢ each.

Yearly Subscription- $336.00 automatically billed each year - Best value you save 20%!.
This option includes the first 3,500 emails sent per month, with each additional email sent over 3,500 billed at 1¢ each.

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Q: What do I get with my subscription?

A:  The fee includes all the lists that you may need and allows you to send 3,500 emails per month, with each additional email sent over the 3,500 limit billed at a 1¢ each. Moreover eCampaignPro Includes:

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Q: Can I be invoiced for the monthly fee or pay with a check?

A:  No. Presently you can only pay by credit card through the secure eCampaignPro payment gateway, which is accessible on the 'Sign up now' menu link on the eCampaignPro homepage.

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Q: What will appear on my credit card statement?

A:  Your credit card statement will show a charge from "XL Technologies LLC".

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Q: Do I have to sign a contract to use eCampaignPro?

A:  Absolutely not! You are under no obligation to sign a contract or commit to a certain period of time when signing up for eCampaignPro. However, it is a subscription and if you select the monthly billing option you will need to send us a cancellation request via email when you would like to terminate your account.

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Q: Where do you get your email lists from?

A:  Our lists are accurate and compiled from a variety of sources like Real Estate Boards, MLS's or 3rd Party List Brokers.

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Q: Can I use my own email list?

A:  Yes, we can import almost any contact list that you may have, including lists from Top Producer, Excel, Outlook, Goldmine and more. Your list will be stored securely on our servers and backed up nightly. Moreover, Your list is never shared with anyone, ever! Importing a list is easy, just use our list import service and we will load your list into our system at no additional cost.

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Q: Do you provide lists of home buyers or sellers?

A:  No, we do not. We can only provide you with lists of real estate agents.

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Q: Do you provide lists of people other than real estate agents?

A:  No we can only provide you with lists of real estate agents.

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Q: How many lists can I create?

A:  You may create an unlimited number of lists. In order to fully organize your contacts you may need to create many separate lists, each containing subscribers. You can create a different list for each flyer, for each interest group, or for each demographic that you wish to reach.

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Q: Do you charge per email or per subscriber?

A:  We charge a flat fee and an overage charge. The basic account is $35.00 per month with no set-up fee and there is no contract, so you may cancel anytime.

The fees include all the lists that you may need and allows you to send 3,500 emails per month, with each additional email sent over the 3,500 limit billed at 1¢ each.

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Q: Do you have HTML templates customers can use?

A:  Yes, we have a full library of HTML templates for your selection and are adding more every week. We make it very simple to use and edit the templates with our built-in HTML editor. We can also create a custom HTML template for a nominal rate.

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Q: Is eCampaignPro on any blacklists?

A:  Many of our competitors are on as many as nineteen major blacklists, meaning many of the emails sent out on their system simply do not get through. eCampaignPro, in comparison, is NOT on any blacklists. We have built solid relationships and established feedback loops with all the major ISPs. We take spam very seriously and as such have been able to stay off blacklists, making sure your emails arrive every time.

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Q: Will my emails get through to AOL?

A:  Yes, your emails will get through to AOL customers. We have an established a feedback loop with AOL to monitor and quickly react to any complaints.

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Q: Does eCampaignPro have bounce back handling and how does it work?

A:  Yes, eCampaignPro has full bounce back handling. Many times, a server or email address could go down for a few minutes, causing a message that normally goes through to bounce. If your service then removes that subscriber, you've lost a good prospect. To avoid this, we will only remove a subscriber from your list after three bounces have occurred. This system eliminates the false deletions that occur with many of our competitors' bounce back handling systems.

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Q: How long will it take for my email to be delivered?

A:  Your e-mails can be delivered as quickly as 500 every 15 minutes.

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Q: What is considered spam?

A:  Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship and have not requested (opted-in to) your mailing. eCampaignPro is intended for marketers who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. One may not send email to purchased lists using our system. Please read our Anti-Spam Policy.

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Q: What does it mean that eCampaignPro is opt-out enforced?

A:  Every email sent through ECampaignPro contains a mandatory remove link at the bottom of the message. A subscriber may simply remove their email address permanently from a list by clicking the link and selecting the 'unsubscribe' function. The remove link may not be disabled by any user, thus every recipient of an email from the ECampaignPro system may easily and quickly opt to no longer receive emails from a list. Email addresses placed on your 'remove list' may not be added to your list again.

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Q: What are the advantages of web-based software?

A:  Email list management software can either be web-based software such as eCampaignPro or desktop based software that you download and install on your PC. With web-based software, all the sending and database management is done on the server side, meaning you will not have to spend time waiting for your larger campaigns to finish sending before you can use your computer again. With eCampaignPro, you press 'Finish' and you will be done within seconds. You can close your browser and move on to other work. Meanwhile, your campaign begins right away and will be fully sent in a matter of minutes. Another advantage of web-based software is that you can pay a low monthly charge instead of paying a much larger charge up-front for the software.

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Q: Are my email names secure?

A:  The names that you enter into CampaignPro and those entered by your customers from your web site are fully yours. You maintain full ownership at all times. We have developed a highly secure, 128-bit encryption system housed in a secure data facility protected by a firewall to prevent unauthorized access to the data. Furthermore, we will NEVER share, give, exchange, sell, rent out, use, or copy your lists.

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Q: Can I use my company logo in my HTML mailings?

A:  Yes, you have full control over the look and contents of your emails. You may place your company logo and pictures of products, and any other images or graphics in your HTML emails. You can use our Microsoft Word style editor to easily create your newsletter without any knowledge of HTML.

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Q: Does eCampaignPro provide sample flyers?

A:  Yes, but you are not limited to these. You can design your own real estate email flyers or have someone design them for you. eCampaignPro provides a growing range of templates for different uses like Open House Invitations, Recruiting Flyers, Mortgage Flyers, Postcards, Just Listed Notices, House of Day, Agent Profiles, Real Estate Newsletters, and more!

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Q: Will I receive bounced return e-mails from (newly) invalid addresses?

A:  No! This is where eCampaignPro saves you time and removes the huge headache of hundreds of undelivered e-mails bouncing back and clogging your inbox. eCampaignPro automatically flags invalid e-mail addresses (so-called 'hard bounces') so that they are excluded from future mailings. So-called 'soft bounces' (addresses that are temporarily unavailable), go through a series of checks before they become a 'hard bounce'. E-mail addresses are being checked for validity on a continual basis.

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Q: Do you CC or BCC the email to multiple recipients?

A:  No, when sending, each email is addressed and sent individually. This is much more effective. When people see a single stock phrase in the "To" field of the received e-mail, they usually associate it with spam.

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Q: Can I personalize the e-mails or use different subject lines?

A:  Yes, you can use personalization with our built in mail merge feature. This allows you to send emails out with the recipient's first name.

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Q: How do I know if e-mails that I sent out were actually opened?

A:  eCampaignPro provides statistics of sent email and reports the percentage of e-mails that could be confirmed opened per campaign, as well as how many were sent, delivered and how many website click-throughs were generated.

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Q: Do you sell e-mail address lists?

A:  No. Your address lists, or your login e-mail address lists will never be disclosed to third parties. eCampaignPro does not sell lists of targeted e-mail addresses. Read our Privacy policy for full details.

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Q: Can I download the eCampaignPro program and install it?

A:  No, eCampaignPro is a hosted application, like Hotmail. It is used online by logging in with a username (e-mail address) and password at www.eCampaignPro.com.

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Q: What software do I need to use eCampaignPro?

A:  eCampaignPro actively supports Firefox, Chrome, Internet Explorer, Opera and Safari on both PC or Mac computers.

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Q: Can I use my MS Publisher files with eCampaignPro?

A:  Yes, In fact our system is completely compatible with any flyer creation program that you may be using like MS Publisher or Photoshop Just save your existing flyer as a JPEG image and upload into our system. This gives you complete control of your marketing message.

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Q: How long does it take to get my account setup?

A:  Your account is immediately activated once you complete the signup form. You can login and start using your account as soon as you complete the signup form.

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Q: I can not seem to login to my account?

A:  You will need to log-in here https://www.ecampaignpro.com/realestate/log_in.asp

Enter your password and username. This information can be found on your receipt.

If you cannot log-in because you forgot your password, you can go here: https://www.ecampaignpro.com/realestate/password_reminder.asp

If after you enter your login information, it seems like nothing happens, it could be a result of a POP-UP Blocker installed on your computer. You will need to disable all pop-up blockers before you attempt to login.

If you are unsure if you have a POP- UP Blocker installed you can try holding down the Ctrl on your keyboard when you press the blue "Submit" button.

If that still does not work, please make sure that eCampaignPro has not opened into a minimized browser window that was already open. To make sure you may want to close any open windows on your task bar at the bottom of the computer screen.

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Q: Is eCampaignPro protected from viruses?

A:  Our servers are protected by several layers of virus protection software. This software ensures that we do not and can not send an infected e-mail message. As an e-mail marketing company, we take this VERY SERIOUSLY. Unfortunately, what has happened is a number of viruses out on the Internet today send e-mail messages that pretend to come from other e-mail addresses when they in fact do not. This practice is known as spoofing. See the link to the article below for more information on this practice. There is not much you can do to prevent this from happening, but we do recommend that your computer runs virus software with up to date virus definitions.

http://www.pcworld.com/howto/article/0,aid,116258,00.asp

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Q: Will eCampaignPro work on an Apple Macintosh computer?

A:  Yes, eCampaignPro supports Apple Macintosh computers running Firefox, Chrome, Internet Explorer, Opera and Safari.

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Q: Is there training available?

A:  Absolutely! We are here to help, starting from the day you sign up for your account. You may view an online training video. And as always, our support team is on call, available to help you with any questions you may have M-F 9 AM - 5 PM EST. Or via email 7 days per week 9 AM - 10 PM EST.

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Each subscription includes all these features

Plus, you get our 30 day money back guarantee! Plans start at

Only
$35
per month